Knowledge Manager*
in an international setting
(Ref.Nr.:4335)
KTM AG Mattighofen
full time
asap
Global Customer Service
*As a global player rooted in Austria, we thrive on diversity. No matter what gender you may be, where you come from or the color of your skin - here, you are YOU, and that’s what matters to us.
The opportunities are endless when you are fearless
As Knowledge Manager you are the owner of a global, structured single source of truth for customer service knowledge - aggregating, validating, and publishing technical and operational content that empowers dealers, regions, and internal teams to resolve issues efficiently.
You work closely with our Training Academy and provide input for new training programs.
THE TASKS AWAITING YOU
- Own and manage the global Customer Service Knowledge Base as the central source of information for dealers, regions, and internal teams
- Create and maintain service and troubleshooting documentation, including new product information as well as safety and quality updates
- Consolidate and ensure the quality of technical knowledge from various business functions and international regions
- Drive training needs and priorities while coordinating and approving relevant learning content in collaboration with the Academy
- Manage the knowledge management platform and actively coordinate with Technical Support, Engineering, R&D, and other key stakeholders
HOW YOU CAN INSPIRE US
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Minimum 5 years of professional experience in Aftersales, Service, Product Support, or Training environments
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Experience in knowledge management or technical documentation is an advantage
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Strong technical understanding, ideally in motorcycle technology and diagnostics
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Very good German and English skills, as well as proficiency in Microsoft Office and relevant service tools
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Analytical, structured, and strong communication skills with a high affinity for technology; motorcycle-related experience is a plus
WHAT YOU CAN LOOK FORWARD TO
- The opportunity to actively help shape the new beginning and future of one of Europe’s most successful motorcycle manufacturers
- An attractive and performance-related salary based on qualifications and professional experience from € 53.241,02 gross per year (extra payment possible).
Benefits
Flexible working hours
Depending on your area of responsibility, location and department, we offer you various working time models to suit your private and professional situation.
KTM _ACADEMY
Our KTM Academy offers versatile and high-quality training courses, combining on-site seminars, workshops, online training and much more.
Health and fitness
We organize events and joint participation in sports activities. Company doctors and occupational psychologists are available on request to provide you with the best possible support in everyday life.
Childcare
Children aged 1-3 are cared for in the company's own “Krabbelstube”. For children aged 5 to 10, KTM AG offers five weeks of free childcare during the summer vacations.
Special rates
for employees
Special conditions for our employees when purchasing our products - from clothing to riding gear to motorcycles - are a matter of course for us.
for employees
Welcome on board
Welcome Day, buddy system and feedback sessions in the onboarding phase as well as training from day one will provide you the best start.
Homeoffice
Depending on which area of the company you work in, it is also possible to work from home on Fridays according to the fair use principle.
Free Coffee
Enjoy freshly brewed coffee anytime – free of charge and available directly in our office areas. A small moment of indulgence for more energy and well-being during your workday.
Corporate Benefits
Discover exclusive employee discounts through our benefits portal – with top brands from the worlds of technology, fashion, travel, leisure, and more. Enhance your quality of life beyond the workplace.
More Information
Our Values and culture
Pursue your passion and go full throttle for your future. At KTM AG, you have the chance to work with high-performance motorcycles, whether in development, production, marketing, or elsewhere. On top of that, we offer great benefits, an environment that encourages and challenges you, and endless new adventures. No matter what your passport says, your passion is what counts for us! We believe in passion, performance, innovation and teamwork. You too? Then #JoinTheWinningTeam!
Social Media
Your contact
If you have any questions, please contact Ulrike Huber on +43 (0)664 2897 957
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